Contact
flag of en en flag of fr fr flag of de de flag of ro ro flag of es es

Privacy policy

 

1. Cookies Policy

This policy refers to cookies and similar technologies used, as appropriate, on the websites operated by S.C. __________ SRL with its registered office in Street __________ .

Cookies are used for the following purposes:

  • for the operation of the website,
  • for the analysis of the behavior of website visitors,
  • for advertising.

This policy is complemented by the ______________________ policy regarding the protection of personal data and the Terms and Conditions of the website.

What are cookies?

A cookie is a small file stored on the User’s computer, mobile terminal or other equipment, containing information about it.

Cookie files make your interaction with websites safer and faster, because they can remember your preferences. (authentication, language, etc.), sending the information they contain back to the original website (first-party cookie) or to another website to which they belong (third-party cookie), when you visit the website again, using the same end device.

Types of cookies used

www.______________________ uses the following types of cookies:

  • cookies strictly necessary for the functioning of the website – they are essential for the proper functioning of the website
  • analysis and performance cookies – to determine the level of traffic, the type of content viewed, information about how the website is used
  • advertising cookies – offers tailored to users’ interests, provision of relevant advertising for the user
  • social media cookies – allow you to share your activity on the website. on social networks, such as Facebook and Instagram.

Security and privacy issues

Browsers generally have built-in privacy settings that provide different levels of cookie acceptance, validity period and automatic deletion after the user has visited a particular site.

Other security issues related to cookies:

  • Customize your browser’s cookie settings to reflect a level that is comfortable for you
  • If you are the only person using the computer, you can set long expiration dates for storing browsing history and personal access data, if you wish.
  • If you share access to the computer, you can consider setting your browser to delete individual browsing data each time you close the browser. This is a way to access websites that place cookies and delete any browsing information when you close your browsing session.

Controlling cookies

You can block or remove cookies either through your web browser settings or by using special software. You can usually find your browser settings regarding cookies in the “Options”, “Tools” or “Preferences” menus of the web browser you use to access our Websites.

More information about cookies can be found here and on Microsoft Cookies guide.

 

2. Privacy Policy regarding the processing of personal data

www.______________________ is a website managed by ______________________, a legal entity of Romanian nationality, with its registered office in Street __________ , CUI __________ , J__________ .

We process your data in full accordance with Regulation (EU) 2016/679 (“General Data Protection Regulation” or “GDPR”), as well as with any other legislation applicable on the territory of Romania.

For the purposes of data protection legislation, we are a controller when we process your personal data.

We reserve the right to periodically update and modify this Privacy Policy to reflect any changes in the way we process your personal data or any changes in legal requirements. In the event of any such change, we will display the modified version of the Privacy Policy on our website, which is why we ask you to periodically check the content of this Privacy Policy.

For any other information related to the processing of your personal data, you can send an email to ______________________, or by phone at ______________________.

What categories of personal data do we process

In general, we collect your personal data directly from you, so that you have control over the type of information you provide to us. For example, we receive information from you as follows:

  • When you place an order, you provide us with information such as: the desired product, your name and surname, delivery address, billing details, payment method, phone number, bank card details, etc.
  • We may also process personal data by corresponding with us by phone, when you subscribe to our newsletter, when you enter competitions or promotions organized by ______________________ or when you report a problem related to our Website/products.

Every time you visit our Websites, we automatically collect the following data:

  • Technical data, for example this may include the Internet Protocol (IP) address used to connect your computer to the internet, login information, browser type and version, time zone setting, types and versions of browser extensions (plug-ins), operating system and platform, device type and mobile device brand; this data may be collected and processed on our behalf by third party cookies.
  • Data about your visit, for example this may include full Uniform Resource Locators (URLs), the sequence of clicks to, through and from our website (including date and time), the information or products you viewed or searched for (including top articles read, top categories accessed, page response times, download errors, length of visits to certain pages (including average time spent on certain pages, viewing certain content or videos), average time spent on the site, average number of articles viewed on our website, information on page interaction (such as scrolling, clicks and mouseovers), methods used to navigate the page, data about User behavior and any telephone number used to call or any email address used to contact our customer service representatives.

We may also collect and subsequently process certain information about your behavior while visiting our website, in order to personalize your online experience and provide you with offers tailored to your profile. We invite you to learn more about this by consulting the section on the purposes of processing below.

On our website we may store and collect information in cookies and similar technologies, in accordance with the Cookie Policy.

We do not collect or otherwise process sensitive data, included in the General Data Protection Regulation in special categories of personal data.

Purposes of data processing

We will use your personal data for the following purposes:

  1. To provide services to you.

This general purpose may include, as appropriate, the following:

  • Creating and managing your account on the www.______________________ website;
  • Processing orders, including taking over, validating, shipping and invoicing them;
  • Resolving cancellations or problems of any kind relating to an order or the goods purchased;
  • Returning products in accordance with legal provisions;
  • Reimbursing the value of the products in accordance with legal provisions;
  • Providing support services, including providing answers to your questions regarding your orders or the goods and services offered.
  1. To improve our services

We constantly want to offer you the best online shopping experience. To do this, we may collect and use certain information related to your behavior. by Buyers.

  1. For marketing

We want to keep you informed about the best offers for the products that interest you. In this regard, we may send you any type of message (such as: e-mail/SMS/telephone/mobile push/webpush/etc.) containing general and thematic information, information about products similar or complementary to those you have purchased, information about offers or promotions, or you have shown interest in purchasing them, and we may display personalized recommendations on the website. In order to provide you with information of interest to you, we may use certain data about your purchasing behavior (e.g. products viewed/purchased) to create a profile for you. We always ensure that this processing is carried out in compliance with your rights and freedoms and that decisions taken on the basis of them do not have legal effects on you. and does not similarly affect you to a significant extent.

In certain situations, we may base our marketing activities on our legitimate interest to promote and develop our business. For marketing purposes, we collaborate with Google Analytics, Google AdWords, Mailchimp, Facebook, ________________________________________________________ 

 In any situation where we use information about you for our legitimate interest, we take care and take all necessary measures so that your fundamental rights and freedoms are not affected. However, you can ask us at any time to stop processing your personal data for marketing purposes, and we will comply with your request.

  1. To defend our legitimate interests

There may be situations in which we will use or transmit information to protect our rights and business. These may include:

  • Measures to protect the website and users from cyber attacks:
  • Measures to prevent and detect fraud attempts, including the transmission of information to the competent public authorities;
  • Measures to manage various other risks.

The general basis for these types of processing is our legitimate interest in defending our business, it being understood that we ensure that all the measures we take guarantee a balance between our interests and your fundamental rights and freedoms.

Also, in certain cases we base our processing on legal provisions such as the obligation to ensure the security of goods and values provided for by the applicable legislation in this matter.

How long do we keep your data? personal data

As a general rule, we will store your personal data as long as there is no request to delete it from the www.______________________ platform. You can always ask us to delete certain information and we will comply with these requests, subject to the retention of certain information, in situations where applicable law or our legitimate interests require it.

To whom we transmit your personal data

As appropriate, we may transmit or provide access to certain of your personal data. to the following categories of recipients:

  • courier service providers
  • payment/banking service providers
  • IT service providers
  • marketing service providers.

The Company may also disclose personal data to external consultants (e.g. lawyers, accountants, auditors), if necessary.

Storage of personal data

We currently store and process your personal data in Romania. However, we may transfer certain of your data. personal data to entities located in the European Union or outside the Union, including in countries that the European Commission has not recognized as having an adequate level of protection for personal data.

We store your data on our servers and on servers hosted by third parties (including third-party cloud services – “cloud-based services”). We use appropriate technical and organizational measures designed to protect your personal data and prevent unauthorized access. We have entered into contractual relationships with third parties that provide hosting services and these contracts include obligations regarding the organizational and technical security of personal data. You are responsible for maintaining the confidentiality of all authentication means (e.g. passwords) used by you to access parts of our website.

What rights do you have

The General Data Protection Regulation recognizes a number of rights in relation to your data. personal data.

You may ask us to confirm whether or not your personal data is being processed by us, to provide you with a copy of your personal data and/or to correct it. In certain circumstances, you have the right to ask us to erase your personal data or, based on the right to portability, to ask us to transfer some of your personal data to you or to other entities.

You also have the right to object to some processing of your data. personal data (for example, the use of processing for direct marketing purposes or certain decisions taken solely by automated processing (including profiling). Where we have asked for your consent to the processing of personal data, you have the right to withdraw this consent without negative effects on you. Where we process your personal data because we have a legitimate interest in doing so, you also have the right to object to this processing. You also have the right to restrict the processing of your personal data in certain circumstances. Please note that your rights described above may be limited in certain situations and are subject to applicable data protection laws and regulations (for example, your right to object to the processing of your personal data may be limited where we can demonstrate that we have compelling legitimate grounds for processing your personal data which override your interests).

Contact and support regarding personal data protection

If you have any questions or concerns regarding the processing of your personal data or if you wish to exercise a right, you can contact the Privacy Officer of ______________________ at the email address ______________________, or by phone at ______________________.